Shipping Policy

At Fitnus Knee Sleeve, we strive to deliver your order quickly, securely, and seamlessly so you can get back to pain-free mobility as soon as possible. Please review the details of our shipping operations, fulfillment timelines, and policies below.

Free Standard Worldwide Shipping

We are pleased to offer 100% Free Standard Shipping on all orders—no minimum purchase required, no promo codes needed.

Processing & Delivery Timelines

  • Order Processing: Orders are verified, packed, and dispatched from our fulfillment center within 1 to 2 business days (Monday – Friday, excluding public holidays).
  • Estimated Delivery Time: Once dispatched, standard transit typically takes between 7 to 15 business days, depending on your destination, local postal network, and customs processing.
  • Peak Seasons & Holidays: High-volume shipping periods, severe weather events, or regional postal delays may slightly extend transit times.

Tracking Your Order

Every order includes an end-to-end tracking number and link.

  • As soon as your parcel leaves our warehouse, you will receive an automated Shipping Confirmation Email containing your tracking number.
  • Please allow 24 to 48 hours after receiving your confirmation for the carrier’s scanning systems to register the initial movement and update the tracking portal.
  • You can monitor real-time tracking updates anytime via global postal trackers such as 17Track or Cainiao.

Customs, Taxes & Import Duties

  • All orders are shipped with duties and taxes unpaid (DDU).
  • Depending on your local customs regulations, international shipments may occasionally incur customs duties, import tariffs, or value-added taxes (VAT) once the package enters your country.
  • Any applicable customs fees, taxes, or clearance charges are the sole responsibility of the customer. Please consult your local customs department for specific import thresholds and rates.

Damaged, Lost, or Stolen Shipments

Every Fitnus Knee Sleeve undergoes strict quality-control checks before packaging and dispatch. However, once a parcel leaves our facility, transit handling falls under the care of the shipping carrier.

  • Damaged in Transit: If your package arrives visibly damaged due to carrier mishandling, please photograph the damaged packaging and product immediately and contact both the local carrier and our support team at [email protected] within 48 hours of delivery.
  • Lost or Delayed in Transit: If your tracking status stops updating for an extended period, please reach out to the assigned carrier with your tracking number to file a trace inquiry. Our support desk is also available to help assist you throughout the investigation.
  • Delivered but Not Received / Stolen Packages: We are not responsible for packages that are stolen, intercepted, or misplaced after the carrier confirms delivery to the provided destination address. We advise shipping to secure, monitored drop-off locations.

Shipping Address Accuracy

Please double-check your shipping information carefully at checkout.

  • Fitnus is not liable for failed deliveries, returned shipments, or parcels misrouted due to incorrect, incomplete, or outdated address details provided by the customer.
  • If you notice an error in your shipping address, please contact us within 60 minutes of placing your order at [email protected]. Once an order has entered fulfillment or been dispatched, address modifications cannot be made.

Need Help With Your Shipment?

Our dedicated customer care team is here to help with any shipping questions or updates: